GroundWidgets

we’re leading innovators of integrated
solutions and services empowering the
ground transportation industry

  • GroundWidgets – the leading company in innovative software development for the ground transportation industry
  • GroundWidgets – the leading company in innovative software development for the ground transportation industry
  • GroundWidgets – the leading company in innovative software development for the ground transportation industry
  • GroundWidgets – the leading company in innovative software development for the ground transportation industry

What We Offer

GroundWidgets is proud to leverage modern technologies in our quest to cover every business workflow and standard of compliance for the ground transportation industry.

  • BackOffice Products

    We have reservation, dispatch and accounting solutions tailored for small operators (1-10 cars) midsized operators (10-60 cars) and for the largest operators (60+ cars). Our products are constantly being enhanced to meet the ever growing needs of our users.

    BackOffice Products
  • Affiliate Connectivity

    Make use of our affiliate to affiliate connectivity platform called GroundXChange™ and integrate your back office system to our network.

    Affiliate Connectivity
  • Mobility Products

    If you have an existing back office system and would like to add on a full featured driver communications app or customer facing booking channels for phone or web. We have them for both iOS & Android platforms.

    Mobility Products
  • Corporate Agency Tools

    Through our GroundSpan™ platform corporate booking tools and GDS systems used by travel agencies experience robust integration with thousands of preferred ground transportation providers from around the world which can include air, hotel, and rental car bookings in addition to having access to powerful auditing, reporting, and pricing capabilities.

    Corporate Agency Tools
  • Vehicle & Driver Monitoring

    Our dedication to the ground transportation is unmatched which is why we offer extensive safety and GPS tracking utilities in our product suite called GroundTrack™.

    Vehicle & Driver Monitoring
  • Managed IT Services

    We help businesses at all levels to operate efficiently and securely with our industry acclaimed technology team deploying your network infrastructure. We have numerous services to cover every aspect of your IT needs.

    Managed IT Services
 

Business Efficiency is Forward Thinking

Our vision is to create a robust ecosystem of user friendly applications that will enable our users, their employees, affiliates and customers to transact their business in a simplified and automated experience.

Merchant Processing

Integrated BackOffice Credit Card Processor

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Enterprise Office Software

End to End Solution for Enterprise Transportation Companies

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Chauffeur Communication

Mobile App for Chauffeur Communications

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Asset Protection

Always ONE click away from knowing exactly where your fleet is at all times

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Corporate/Agency Integration

Automating reservations globally from travel agencies and corporate online booking tools!

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Mobile Reservations

Customer Reservations App Integrated with Your BackOffice

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2-Way Voice Messaging

Two Way Voice Communication Mobile App

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Our Products

Products & Services offered by GroundWidgets include:
  • Back Office Software Systems - SantaCruz
  • Mobile Apps for Customers - GroundApp
  • Mobile Solutions for Chauffeurs - GroundPad
  • Agency and Corporate Booking Connectivity - GroundSpan
  • GPS Fleet Tracking
  • Safety and Accident Avoidance - GroundSafety
Back to all products
  • End to End Solution for Enterprise Transportation Companies

    SantaCruz is a next generation Reservation, Dispatch, and Accounting system used by large and mid-sized ground transportation companies. The platform was designed to lower costs by combining with the most widely used communication technologies including mobile phones and tablets, digital telephony systems, GPS, and the industry’s already established corporate booking tools to create a truly unique experience that optimizes and re-engineers all facets of your organization. SantaCruz leverages modern technologies that embrace open architectures and flexible work flow tools which enable the system to be fully customizable and feature rich.

    Downloadable PDF
    Ground Transportation companies are looking to innovative ways of reducing their overhead costs while staying ahead of the technology curve in a fast paced world.

    With an integrated ground management solution, companies can drastically lower their order entry costs, simplify numerous dispatching tasks, reduce customer calls for chauffeur status with real time location data, and automate the billing and invoicing processes, which results in real savings of energy, time, and money.

    Ground Management companies with integrated reservation, dispatch, and accounting platform run more efficiently, require fewer support staff, have fewer billing and customer service issues, and retain higher levels of customer satisfaction when compared with companies that are not fully integrated.
    Lower back office costs - All trip tickets, invoices, and payments can be automated. Tolls, stops, wait time, and parking can be automatically calculated at the completion of the ride. With our tablet solution, receive the customer's signature and automatically process the payment. No waiting on the driver's trip tickets to submit invoices and process payments.

    Improves chauffeur communication - With the purchase of GroundPad, your drivers will receive reservation and related information directly onto their tablet along with other critical dispatch communications. It enables the driver to provide real time status updates to the dispatch center eliminating the need for traditional voice updates. Enabling drivers with real time two-way communications and information such as reservation details, mapping, flight updates and electronic trip sheets generates measurable cost savings for the driver and back office personnel.

    Reduces dispatching tasks - SantaCruz automatically schedules drivers based on location or POD without manual intervention. This allows the systems to optimize rides based on fuel consumption, wait times, or other rules set up in the system.

    Fewer billing errors - Tolls, wait times, stops, and parking are calculated automatically by GPS data resulting in accurate bills that can be supported by GPS tracking data and timestamps.

    Improves customer communication - Your dispatch center will have the real time trip status updated and driver location available for any vehicle or driver. The real time data will significantly reduce customer hold times, and average talk time. In addition this information can be sent to customer's mobile device when the driver is on site or circling the area along with the drivers contact information.

    Improves workflow - This solution can be designed to handle the most complex processes in a streamlined way. All of the workflow has been carefully designed and planned to work with the way you operate your business or based on best practice workflow methods. This approach allows your dispatchers and support teams to work more efficiently, handle more calls, and focus on servicing the customer.

    Benefits to Your Customers – SantaCruz automates bookings from customers via web, mobile app, digital telephony, and via the widely used corporate booking tools of the industry. Your customers receives automated trip information in various formats include text message which reduces support calls and hold times. Your customers will know who their driver contacts are and when a driver is on location to pick them up. When your customers have reached their destination, they can digitally sign the driver’s tablet which can continue the automatic invoice and payment processes that can be configured in in SantaCruz.

    Benefits to Your Drivers – SantaCruz connects with GroundPad® app to allow drivers to receive reservations data and notifications from dispatch to their mobile devices. Drivers can log into zones, reply to dispatch messages using canned responses or manual replies, and have access to flight check, mapping, and name sign features. Once drivers are on a job they can they send status alerts back to dispatch every step of the way with tolls, stops, wait time, and parking being automatically calculated at the completion of the ride. SantaCruz can then trigger their next job based on automation rules that can also be based on location and fuel consumption.

    Benefits to Your Dispatch – SantaCruz is built for customizable workflows aimed at greatly improving the efficiency of its heaviest users by giving them powerful filtering options and layout tools that enable them to keep track of every ride in the most intelligent way possible. Leveraging these core strengths with the automated advanced dispatching and integrated communications functions that SantaCruz offers continues to bring immense value in time and cost savings to its users.

    Benefits to Your Operations – Companies on SantaCruz enjoy sleek and intuitive customer facing booking channels to maintain brand authenticity and improve sales retention. SantaCruz integrates with all the major corporate booking systems in the industry and is built to work with GroundWidget’s reservation exchange system called GroundXChange™ which helps drive customers to your business using the various tools of our integrated network. Affiliates who work through our ecosystem can send SantaCruz users live reservation data along with full pricing and ride closeout information automatically. The extensive data that transacts through SantaCruz from start to finish is aggregated into a competent accounting and payment module with extensive system reporting which is continuously refined and expanded as part of our value efforts to SantaCruz users.


    Lower BackOffice Costs Powerful Workflows Extensive Integrations
    • Fully Paperless Capabilities
    • Automated Telephony Features
    • Automatic Dispatching
    • Automated Affiliate Payments
    • Mobile Chauffeur Communications
    • Auto Batch Payment & Closeout
    • Easy to use Microsoft Ribbon Style Interface
    • Hide or Delete Grid Columns
    • Sort and Filter Grid Columns
    • Group By Multiple Columns
    • Tabbed Browsing of Grids
    • Touch Screen for On the Go
    • Hundreds of Configuration Settings
    • Mobile Customer Apps
    • Mobile Driver App
    • Website Booking Tools
    • Corporate Booking Tools
    • Agency Booking Tools
    • Affiliate Network with GroundXChange
    • Saturn™ Integration
    • Google™ API Powered Mapping
    Product Features
    • Supports Multi Channel (Call Center, Web, Mobile, GDS, Corporate Booking Tools and Affiliate Reservations) Reservations
    • In-Vehicle Technology Integration - GroundPad, GroundSafety, GroundTrack
    • Utilizes GroundPad / Tablet Technologies with Credit Card Swipe, GPS Tracking and Navigation
    • Real Time Delivery, Confirmation, Ride Progression Status, Automated Closeouts
    • Dispatch Control Center - Auto-Dispatch/ Standard Dispatch / Affiliate Dispatch
    • Real Time Fleet Monitoring, FAA Flight Tracking, Traffic Monitoring & Rerouting
    • Pro-Active Notification of Delays, Tracking Customer / Driver Incidents & Resolution
    • Pro-Active Monitoring of Service Delivery
    • Web based Reports, Data Queries, Exports / Download of Activity, Online Receipts
    • Cloud based Disaster Recovery
    • Redundancy Operations with automated fail over
    • Schedule Management - Driver / Resource Scheduling
    • Built In Customer Satisfaction / Incident Management Tools
    • Flexible Pricing Rules / Workflow rules
    • Auto and Semi-Auto Trip Completion / Final Charges
    • Calculates Driver Payments
    • Invoicing / E-Invoicing / Automated Receipts
    • Reports & Dashboards
    • Great Plains / QuickBooks Integration


    SantaCruz is the first system to...

    • Screen pop profile, data saving 20 seconds per call
    • Utilize Windows 8 - Touch Screen User Interface
    • Tag in-vehicle video and voice recordings to the reservation
    • Capture, store & utilize GPS data throughout the trip and invoicing
    • Trigger Drive Status Events based on GPS events / locations
    • Offer real-time location / address validation
    • Offer Multi-Language, Currency, and Data/Time
    • Offer Paperless Vouchering, Invoices, & Payment Processing
    • Offer Universal Search
    • Automate the Dispatch Function
    • Deliver Auto Billing
    • Dynamic table structure to allow future changes to the data structure without GW involvement
    • Unlimited data elements (stops; contacts; special instructions; etc.)
    • Dynamic tiles for complete customization of entry screens
    • Incorporation of telephony / call records to the system
    • Incorporation of tagged video data to the reservation
    • Offer Paperless vouchers process
    • Offer Customizable Dashboards


    SantaCruz delivers SPEED AND AUTOMATION NEVER SEEN before in this industry. Handling thousands of reservations per minute. The transportation industry finally has a SOLUTION - that ties everything together with ALL the latest CUTTING EDGE TECHNOLOGY.

    Completely customizable!! All ground transportation companies are not the same. You never have to buy software that does not fit your needs. If you are going to pay for it, own it, set it up in a way that supports workflows.

    GroundWidgets Cradle-to-Grave Platform...

    SantaCruz

    ... Automates Service Provider Processes Enterprise-Wide

    Operations, Management, Reservations, Dispatch Collaboration over extranets
    Dynamic Itinerary status and GPS updates
    Wireless disptching usingiPad/Tablets
    Supply Chain, Management Affiliate, Management Virtual `farm-in/farm-out` network
    Broad distribution capabilitles beyond local operator`s reach
    Management Reporting
    Web Reportting
    Automated management decision support feedback loop with sales forecasts
    Customer, Retention TAPI, Frequent, Rider Integrated real-time system (PC, IVR & wireless interfaces)
    Customer loyaity options
    Automated Reservation, Processing Mobile/Web, GDS/Portails Personalized consumer web & mobile offerings
    Operability with other travel industry value chain players
    Customer, Accounting, Credit Card, Processing Management reports for corporate accounts
    Credit Card Reporting
    Electronic invoicing
    Asset Tracking GPS Tracking systems
    Mobile Data Terminals
    Vehicle Maintenance
    Customer, Service, Incidents Incidents Tracking and Reporting
    Service Level Monitoring
     
    Server Configuration:
    • Windows Server 2003 or newer
    • 4GB of memory (minimum)
    • 120 GB Hard drive (minimum)
    • IIS 6 or newer
    • Access to an SMTP server to send emails (Exchange, Google, etc.)

  • Always ONE click away from knowing exactly where your fleet is at all times

    GroundTrack™ is a solution for any company wanting to cost effectively manage it assets and/or resources (vehicles, chauffeurs, equipment etc). The solution provides real-time location information (GPS) and two way messaging. The application enables the user to see their vehicles on a web-based map, allowing them to zoom-in on individual vehicles, replay vehicle history, monitor activity and receive alerts real-time. GroundTrack™ can be accessed from anywhere in the world where Internet connectivity is available.

    GroundTrack™ is designed using a universal open API platform which can be easily integrated with ANY back office dispatch application in the industry.

    Downloadable PDF
    Ground Transportation companies are looking for cost effective ways to monitor their vehicles and chauffeurs from their dispatch center to maximize optimize efficiency and ensure chauffeurs are complying with company policies and best practice.

    Companies that manage to track their driver behavior increase the safety their passengers, the dependability of their vehicles, and the overall efficiency of their company’s ground operation.

    Ground Transportation companies that have a GPS tracking solution that provides them with essential driver data reduce fuel costs, overtime driver costs, and prevents unauthorized vehicle usage.
    • Reduces fuel costs
    • Tracks fleet mileage
    • Increases driver efficiency
    • Reduces overtime costs
    • Eliminates unauthorized usage of vehicles
    • Tracks and disables the vehicle if stolen
    • Track driver hours


    Benefits to Your Customers – When the quality of your drivers improve the customer always benefits. Realtime alerts or summary notifications let you know if any unsafe driving behavior takes place. With a Safety Score across your whole fleet, you can best gauge how to assign drivers to your most important customers. In addition, with real time location for hazard events of vehicle breakdowns, you can quickly respond even before your customer calls your offices to complain. This greatly improves customer satisfaction in the long run.

    Benefits to Your Drivers – Having data of driver behavior helps you coach and train drivers to comply with your documented safety standards. By measuring their speed, harsh braking, rapid acceleration, and excess idling your front-line employees become better drivers. It also helps you know who the truly best chauffeurs are.

    Benefits to Your Dispatch – With integration to SantaCruz or ULS backoffice systems, GroundTrack provides your dispatchers with the tools they need to monitor a driver's location along with traffic conditions to prevent delays and improve overall on time performance. GroundTrack helps solve issues before they start and provides dispatchers with the ability to escalate an issue before it turns into an incident.

    Benefits to Your Operations – GroundTrack data improve the performance of your company by providing fleet managers with the tools to assess the efficiency of your fleet. You'll be able to make decisions based on fuel consumption, traffic, wait time, and be able to reduce mileage for wear and tear on your vehicles which is also a factor in driver safety. These conditions greatly improve the quality of service your operations can achieve.


    Improve Fleet Performance Improve Driver Safety Reduce Costs
    • Monitor Speed and Mileage
    • Monitor idling and stop times
    • Track Driver Hours
    • Replay Route Behavior
    • Realtime Alerts and Notifications
    • Monitor harsh acceleration or braking
    • Driver Safety Scores
    • Use Data to Train your Drivers
    • Improve Company Culture
    • Track Fuel Consumption
    • Cut down on unauthorized driving
    • Manage based on Location Data
    • Disables Stolen Vehicles


    Real Time Location Reporting - Locate at a glance where every vehicle in your fleet is, right now! The map provides the dispatcher with the current location, status, speed, and heading for each vehicle. Unlike other GPS systems that only update every 5 - 15 minutes, GroundTrack™ management system typically updates every 2 minutes, or as often as every 10 seconds. With GroundTrack™, you are always in control of your fleet.

    Mapping Technology - GroundTrack™ incorporates one of the world's fastest and up to data mapping technologies available. This allows GroundTrack™™ to provide accurate and complete maps for the entire world. A universal mapping solution enables GroundTrack™™ to deploy anywhere in the world.

    Map Routing with Shortest & Quickest Path - GroundTrack™ has built in routing capabilities, allowing you to direct your chauffeurs to use the most efficient and cost effective routes. Routing also enables you to route lost chauffeurs from their current position to customer locations.

    Replay Vehicle Location History - Provides the dispatcher with a detailed location history replay of the vehicle, displaying a complete route for any vehicle within a specified time period with Stop Point and event information (for e.g. speed, stop times).

    Customer / Job Site Locations - GPS Tracker allows you to manage your customer locations and have them displayed on the map and with reports. As part of the overall custom solution to address your unique business requirements, you can import your entire customer location database into GroundTrack™ in a few easy steps. This service will provide you with a global view of your customers and the relative location of your fleet in real time.

    Business Intelligence Reports - With GroundTrack™ reporting, you have the tools necessary to cut operating costs, increase employee productivity and improve customer satisfaction. Detailed analysis of your assets and their respective productivity provides valuable insight for any business owner.

    Real - Time Alerts & Notification - Be notified even when you don't have access to your system via text message or email immediately when unauthorized vehicle activities occur, such as:
    • Speeding
    • Excessive Idling
    • Unauthorized vehicle usage
    • Geofence violation
    • Side work
    • Custom Vehicle Events and Monitoring

    GroundTrack™ leverages state of the art Global Positioning technology providing fleet managers with a comprehensive asset tracking solution. The GroundTrack™ transponder provides real-time tracking of assets 24/7. Real-time alerts help you monitor chauffeur behavior resulting in improved efficiency and reduced idling. Full audit trail functionality lets you view and analyze historical information.

    GroundTrack

     
    Server Configuration:
    • Windows Server 2003 or newer
    • 4GB of memory (minimum)
    • 120 GB Hard drive (minimum)
    • IIS 6 or newer
    • Access to an SMTP server to send emails (Exchange, Google, etc.)

    Mobile Devices:
    • Apple iPad
    • Android Tablet

  • Mobile App for Chauffeur Communications

    GroundWidgets has developed a solution that integrates with your backoffice system and offers an innovative approach to empower fleet dispatchers to communicate in real time with their chauffeurs in the field. GroundPad enables the chauffeur to receive reservation and related information directly onto their mobile device along with other critical dispatch communication. Enabling chauffeurs with real time two-way communications, such as specific pickup location details, turn by turn directions, flight status updates and important instructions reduces delays and puts you ahead.

    Downloadable PDF
    Ground Transportation Companies are looking for real-time status updates and chauffeur location data to quickly respond to customer dispatch calls, changes to pickup time or location, and tools to optimize their fleet and improve customer satisfaction.

    In order to achieve the best in class communication between chauffeur and dispatch, a mobile app needs to integrate directly with your backoffice to keep your operations and drivers work together efficiently.

    Companies with an integrated chauffeur communications app benefit by reducing their number of inbound calls, improved customer service handling, and better passenger visibility of driver data and status alerts. After a trip, an integrated chauffeur communications can reduce or eliminate paperwork by automating customer billing and payment.
    • Optimizes dispatch and chauffeur communications
    • Professional name signage tool
    • Differentiates your service levels
    • Leverages advanced technologies
    • Improves passenger visibility and service
    • Supports instant receipts on request
    • Eliminates paper trip sheets


    Improve Driver Performance - GroundPad provides drivers with all the ride details necessary to do a great job. The app has been designed to eliminate errors by requiring drivers to acknowledge specific instructions, stops, and extra service that the ride requires. Drivers will no longer need to carry paperwork thanks to the intuitive workflow and features of GroundPad. Drivers can even check the status of flights right from their device so they can ensure a prompt pickup. When drivers arrive to do a Meet & Greet, they can simply press a button and your company's logo will appear on the screen of their tablets to allow drivers to stand out in the crowd.

    Improve Communication - When reservations are sent to GroundPad, drivers will receive both a visual or audio alert. Dispatchers can opt to send urgent alerts and messages which requires's the driver to acknowledge on their mobile device. Dispatch can send messages to a single driver or all drivers logged into GroundPad. Dispatch Status Updates are communicated in real0time via to ensure your dispatchers are customers where the driver is at all times. Every action with the customer is communicated back to your backoffice system including trip expenses and customer signatures at the end of each trip.


    Features:
    • Instant Alert on Reservation Assignements
    • Full Reservation Details
    • Reservation Details Acknowledgement
    • Profesional Airport Signage
    • Dispatch Statuses
    • Real-time GPS Data
    • Trip Expense Tracking
    • Payment Signature
    GroundPad™ has many features for customers and chauffeurs:
    • Ability for the driver to LOG onto the Dispatch System using their Driver ID and password
    • Ability to VIEW Individual messages as well as Fleet messages
    • Ability to SEND messages to Dispatch Control
    • Ability to VIEW Reservation count broadcast and # of Vehicles in specific zones (Black Car)
    • Ability to BOOK into a Zone or Area for Queuing and Alert Dispatch of Idle Status and Minutes
    • Instant Alert on Reservation Assignment
    • Acknowledge and Accept Reservation Assignment
    • Ability to provide ETA to Pickup Location (optional Black Car)
    • Ability to VIEW Full Reservation Details including Stop Information, Special Instructions and Special Requests
    • “Red-Alerts” on specific Reservation details which require driver attention and acknowledgement before being allowed to report status
    • Dispatch Status Reporting – On Location, Circling, Passenger On Board, En Route Stops, Near Drop Off and Ride Complete
    • Ability to update Final Destination changes
    • Submit Trip Expenses (i.e. parking, tolls, waiting time minutes, etc.)
    • Review Final Charges and present to passenger for review
    • Passenger acknowledgement of final costs
    • Ability to send receipt to passenger email address
    • Ability to submit comments related to the reservation
    • Review Completed Trips
    • Review Upcoming Trips
    • Airport Name Sign
    • Flight Check Functions within Reservation and stand alone
    • Mapping and Turn by Turn Instructions withn reservation and stand alone

    GroundPad™ leverages state of the art tablet technology providing ground transportation companies with a comprehensive two-way driver communication system. GroundPad™ provides the chauffeurs with all of the information that they need wirelessly. The device creates an efficient, professional workflow, resulting in increased productivity. GroundPad™ minimizes paper and voice communication allowing the office staff to focus on critical business issues.

     

    Server Configuration:

    • Windows Server 2003 or newer
    • 4GB of memory (minimum)
    • 120 GB Hard drive (minimum)
    • IIS 6 or newer
    • Access to an SMTP server to send emails (Exchange, Google, etc.)


    Mobile Devices:

    • Apple iPhone or iPad
    • Android Smartphone or Tablet

  • Automating reservations globally from travel agencies and corporate online booking tools!

    • Reservations Through Travel Agencies and Corporate Travel Booking Tools (CBTs)
    • Integration with Major Back Office Systems
    • Easy Install and Set up
    • Expand Your Business and Lower Costs
    Downloadable PDF
    GroundSpan™, a revolutionary platform uniquely developed to accelerate the automation of ground transportation reservations from Travel Agencies and Corporate Booking Tools.

    The newly developed GroundSpan™ platform will bring together agencies, corporate travel departments, corporate travelers and ground transportation companies into a marketplace that is accessible from anywhere and at any time. GroundSpan™ is the missing piece of the puzzle that effectively bridges the gap between corporate travelers and the ground transportation companies into a single portal.

    The GroundSpan™ platform is a culmination of features and functionality based on feedback from corporate travel managers, agencies, travelers and ground transportation companies.

    Our mission is to continually develop automation technologies and systems "for the industry, by the industry, for the benefit of the industry".
    Product Features

    • Openening up new channels for business - GroundSpan™ works with all major GDS, agencies and corporate online booking tools
    • Gain access to new busines opportunities
    • Makes existing business more efficient and less expensive
    • Reducec your costs per booking over phone calls competition
    • Empowers vendors brand; not looking to complete
    • Integrated in most back office system
    • Minimizes billing disputes and inputting errors caused by manual entry
    • Achieve global visibility with no marketing cost resulting in greater penetration within existing relationships
    Our innovative products and services have been developed in partnership with travel industry leaders, ground transportation industry and our Corporate Customers.

    We continually solicit feedback from Corporations, Travel agents, Corporate Travelers, and ground vendors, resulting in a booking experience that is more seamless than ever before.

    If you are interested in learning more or seeing any of our products in action, please contact our sales team info@groundspan.com for solutions tailored to your specific needs.
    The recently developed GroundSpan™ platform will bring together agencies, corporate travel departments, corporate travelers and their suppliers into a marketplace that will be accessible from anywhere and at any time.

    GroundSpan™ will effectively bridge the gap between corporate travelers and suppliers into a single portal for booking, expense reporting and spend management reporting.
    Technical Requirements:
    The GroundSpan™ Booking Tool was built in C# for Microsoft.NET 2.0.
    The tool is small in size and requires little system resources to operate (main .exe and non-system related supporting libraries are 832 kb).
    Like all .Net applications, the tool requires the .Net 2.0 runtime (already installed in Windows XP SP2 and beyond.)


    System Requirements:
    GroundSpan™ Booking Tool RAM consumption while in operation : 100k at most applicate space requirements: 1.5 MB .Net 2.0 Disk space requirements: 280 MB (x86), 610 MB (x64) Internet - Will run on any Internet accessible computer, but for the best performance we recommend a broadband Internet connection
  • Customer Reservations App Integrated with Your BackOffice

    Our Customer Mobile app integrates with your back office system to provide end users with a quick and easy to way to book ground transportation. Use your own corporate branding with GroundApp which can be downloaded via the iOS App Store or Google Android Store. With the GroundApp installed, customers can book and edit their reservations; locate, track, and contact their chauffeur in real time; obtain receipts, or view ride history from past reservations. In addition, users can update their payment information and maintain their frequently used pickup and dropoff locations. GroundApp is a polished customer facing app that will increase the authenticity of your marketing presence.

    Downloadable PDF
    Ground transportation companies are seeking ways to protect their customer base from unmanaged and uncompliant rideshare providers by seeking to quickly deploy their own mobile branded app with the same features that can also work with their backoffice system.

    Providing an easy to use booking app that allows customers to manage their reservations directly with your backoffice system allows a ground transportation company to offer a level of service that far exceeds that of rideshare. Not only will ground transportation companies satisfy the corporate standards of policy compliance and safety, the integration with your backoffice suite provides a wealth of additional information that greatly improves customer service.

    With a mobile app for customers to book reservations directly into your backoffice increases bookings from customers and increases customer loyalty. Customers are able to see your driver location, communicate with drivers, see pricing information, see their reservation history, obtain ride receipts, and completely manage their reservations. This wealth of information lets your company evolve the level of quality service to your individual customers in ways no other rideshare program could.
    • App will generate additional reservations
    • Reduces the number of phone calls to your call center
    • Improves customer service and satisfaction
    • Enhances your competitive edge
    • Increases your marketing presence


    Generate More Reservations - A user friendly app that performs well and is easy to use is crucial in todays world. Customers demand the most reliable applications on their most personal devices which is why GroundApp focuses on providing a great experience booking and managing rides. We designed GroundApp to let customer book rides in under 30 seconds. With a polished quality app that allows customers to book rides quickly, customers will always return to book more trips and engage your business as a loyal customer.

    Reduce Support Calls - GroundApp provides the right information to the customers on their mobile device, reducing the need to contact your offices. We made Rate Quotes available so that they don't have to call you to get prices on rides. We provide the end user with a picture of the driver for improved passenger safety with the option to contact them any time before the trip. Customers can update their payment information, add location data, or find out more about past rides. Our mobile app will significantly lower the number of times customers call you about common questions they may have about their rides.

    Provides a Competitive Edge - With a low implementation fee to integrate with your back office, your operations will be ready to position itself as a trustworthy ground transportation provider with a polished mobile app for customers to rely on. This level of automation guarantees improvement in how you manage your customer service experience.


    Out of the Box Integration:
    • GroundWidgets SantaCruz Enterprise Software
    • GroundWidgets Unified Livery Systems (ULS)
    • GroundWidgets GroundAlliance CloudOffice
    • Deem Odyssey BackOffice
    • Deem Voyageur BackOffice
    • Aleph BackOffice
    GroundApp™ allows your customers to:
    • Book, edit or cancel a reservation
    • Locate, track or contact my chauffeur
    • View past reservations and obtain receipts
    • Get a rate quote
    • Update location information
    • Update payment information

    GroundApp™ provides end-users with a quick and easy way to book ground transportation through a simple mobile application from any geographic area, worldwide. Your branded app can be downloaded quickly from the App Store or Google. Once downloaded your branded app with logo is placed on the mobile devices home screen, allowing quick and easy access.
    Server Configuration:
    • Windows Server 2003 or newer
    • 4GB of memory (minimum)
    • 120 GB Hard drive (minimum)
    • IIS 6 or newer
    • Access to an SMTP server to send emails (Exchange, Google, etc.)

    Mobile Devices:
    • Apple iPhone or iPad
    • Android Smartphone or Tablet
  • Integrated BackOffice Credit Card Processor

    GroundWidgets delivers beyond your expectations by offering a merchant processing solution designed for ground transportation providers. GroundMerchant integrates with your backoffice and through our partnership with leading merchant processors your business benefits from negotiated discounts of 10-25% savings on credit card processing fees.

    Downloadable PDF
    Ground Transportation companies that do high volume credit card processing are seeking ways to reduce their merchant fees to lower operating costs. With a merchant processing solution designed specifically for ground transportation companies, service providers can save time reconciling, refunding, and voiding trips while saving money by taking by taking advantage of industry tailored services and low rates.

    Ground Transportation companies that do high volume credit card processing are seeking ways to reduce their merchant fees to lower operating costs. With a merchant processing solution designed specifically for ground transportation companies, service providers can save time reconciling, refunding, and voiding trips while saving money by taking by taking advantage of industry tailored services and low rates.

    Companies that fully integrate the GroundMerchant's solution on average save 5-20% off their existing merchant rates. They also have a 1% lower fee on all level 2/3 transactions saving them time and money.
    Lower back office costs - All trip tickets, invoices, and payments can be automated. Tolls, stops, wait time, and parking can be automatically calculated at the completion of the ride. With our tablet solution, receive the customer's signature and automatically process the payment. No waiting on the driver's trip tickets to submit invoices and process payments.

    Improves chauffeur communication - With the purchase of GroundPad, your drivers will receive reservation and related information directly onto their tablet along with other critical dispatch communications. It enables the driver to provide real time status updates to the dispatch center eliminating the need for traditional voice updates. Enabling drivers with real time two-way communications and information such as reservation details, mapping, flight updates and electronic trip sheets generates measurable cost savings for the driver and back office personnel.

    Reduces dispatching tasks - GroundMerchant automatically schedules drivers based on location or POD without manual intervention. This allows the systems to optimize rides based on fuel consumption, wait times, or other rules set up in the system.

    Fewer billing errors - Tolls, wait times, stops, and parking are calculated automatically by GPS data resulting in accurate bills that can be supported by GPS tracking data and timestamps.

    Improves customer communication - Your dispatch center will have the real time trip status updated and driver location available for any vehicle or driver. The real time data will significantly reduce customer hold times, and average talk time. In addition this information can be sent to customer's mobile device when the driver is on site or circling the area along with the drivers contact information.

    Improves workflow - This solution can be designed to handle the most complex processes in a streamlined way. All of the workflow has been carefully designed and planned to work with the way you operate your business or based on best practice workflow methods. This approach allows your dispatchers and support teams to work more efficiently, handle more calls, and focus on servicing the customer.

    Fully Standardized - GroundMerchant takes all major credit cards and is tailored right of the box to work for ground transportation companies with minimal setup time. The GroundMerchant solution is PCI Compliant and includes Level 2 & 3 Data integration.

    Save Money - GroundWidgets is proud to facilitate special services such as GroundMerchant to lower your costs. There are no setup or annual fees by signing up with GroundMerchant, and your overall credit card processing fees will be lower than what you are paying today.


    Easy to Setup Easy to Use Requirements
    • No Signup Fee
    • Next Day Funding Feature
    • Credit Card Transaction Reporting
    • Connects to many Gateways
    • No Annual Fees
    • No Equipment Necessary
    • Accept Visa, MasterCard, Discover & Amex
    • Reduced Credit Card Processing Fees
    • Realtime Authorization & Sales
    • Certified PCI Compliance
    • Level 2 & 3 Data Ready
    • Fully Integrates with your BackOffice
    • Submit Application
    • 2 Months of Credit Card Processing Statements
    • Corporate Filing
  • Two Way Voice Communication Mobile App

    Before there were mobile smart phones, there was the Nextel Phone with realtime 2 way voice messaging. Dispatchers and drivers loved to used Nextels because communication was instant, there was no need to place a call or type a text message. We built a great mobile app to keep that communication style alive just for when you need to ask a question or have something to say, and just like the old Nextel days, people still love to talk to each other through walkie-talkie style! Our mobile app GroundTalk delivers that experience in an affordable package for all Apple iOS devices. GroundTalk is faster for drivers and dispatchers to communicate and its as easy and safer as the press of a button.

    Downloadable PDF
    Drivers need a safer way to communicate with Dispatchers that does not require them to type text or browse for canned messages in a mobile app.

    Using a mobile device like a Walkie Talkie not only improves direct communications between drivers and dispatchers, but makes the interactions quicker and safer.

    With a mobile app that allows dispatchers to quickly send voice messages to a driver or the whole fleet, and allows drivers to quickly respond verbally without placing a phone call or typing text messages, saves time and improves safety for drivers.
    Lower back office costs - All trip tickets, invoices, and payments can be automated. Tolls, stops, wait time, and parking can be automatically calculated at the completion of the ride. With our tablet solution, receive the customer's signature and automatically process the payment. No waiting on the driver's trip tickets to submit invoices and process payments.

    Improves chauffeur communication - With the purchase of GroundPad, your drivers will receive reservation and related information directly onto their tablet along with other critical dispatch communications. It enables the driver to provide real time status updates to the dispatch center eliminating the need for traditional voice updates. Enabling drivers with real time two-way communications and information such as reservation details, mapping, flight updates and electronic trip sheets generates measurable cost savings for the driver and back office personnel.

    Reduces dispatching tasks - SantaCruz automatically schedules drivers based on location or POD without manual intervention. This allows the systems to optimize rides based on fuel consumption, wait times, or other rules set up in the system.

    Fewer billing errors - Tolls, wait times, stops, and parking are calculated automatically by GPS data resulting in accurate bills that can be supported by GPS tracking data and timestamps.

    Improves customer communication - Your dispatch center will have the real time trip status updated and driver location available for any vehicle or driver. The real time data will significantly reduce customer hold times, and average talk time. In addition this information can be sent to customer's mobile device when the driver is on site or circling the area along with the drivers contact information.

    Improves workflow - This solution can be designed to handle the most complex processes in a streamlined way. All of the workflow has been carefully designed and planned to work with the way you operate your business or based on best practice workflow methods. This approach allows your dispatchers and support teams to work more efficiently, handle more calls, and focus on servicing the customer.


    Using GroundTalk - Walkie Talkie style communication is the closest thing to being face to face. You don't have to place a phone call, you don’t have to type a message but with the press of button you get instant reach between your operations and drivers. GroundTalk runs in the background when not in use so you can still hear inbound messages or can quickly switch to send a reply. If you don't want to hear your messages coming through your speakerphone, you can set inbound messages to appear as notifications.

    Messaging Capabilities - Communicate with a single driver or set up a channel and communicate with your entire fleet. Message History is maintained for your all your contacts until they're deleted. Just like voicemail you can reply to previous messages anytime. If a driver is using his mobile device with a bluetooth headset, they can hear GroundTalk and send a reply as they normally would when picking up regular phone calls. This is much safer for your drivers than texting with their dispatch.


    Supported Mobile Devices Setup Requirements
    • iOS iPhones or iPads
    • Bluetooth Compatible Headset Optional
    • Windows Server 2003 or Newer
    • 4GB of Memory
    • 120 GB Hard Drive
    • IIS 6 or Newer
    • SMTP Server for Notifications
  • Gives you a virtual seat in all YOUR vehicles. You never have to wonder again

    GroundSafety™ is uniquely positioned to provide services that reduce costs, reduce risks, and reduce accidents for ground transportation companies using our tracking, mobile video and automatic chauffeur assist solutions (Accident Avoidance Alert) solutions.

    Solutions include: tracking, video recording, accident avoidance alert system, video and chauffeur management software and event reporting for chauffeur coaching and management. All of our products and services are targeted to provide valuable information to management, for chauffeur training, legal, insurance and documentation, all aimed to improve safety while reducing cost, risks and accidents.

    GroundSafety™ is designed using a universal open API platform which can be easily integrated with ANY back office dispatch application in the industry.

    Downloadable PDF
    Lower back office costs - All trip tickets, invoices, and payments can be automated. Tolls, stops, wait time, and parking can be automatically calculated at the completion of the ride. With our tablet solution, receive the customer's signature and automatically process the payment. No waiting on the driver's trip tickets to submit invoices and process payments.

    Improves chauffeur communication - With the purchase of GroundPad, your drivers will receive reservation and related information directly onto their tablet along with other critical dispatch communications. It enables the driver to provide real time status updates to the dispatch center eliminating the need for traditional voice updates. Enabling drivers with real time two-way communications and information such as reservation details, mapping, flight updates and electronic trip sheets generates measurable cost savings for the driver and back office personnel.

    Reduces dispatching tasks - SantaCruz automatically schedules drivers based on location or POD without manual intervention. This allows the systems to optimize rides based on fuel consumption, wait times, or other rules set up in the system.

    Fewer billing errors - Tolls, wait times, stops, and parking are calculated automatically by GPS data resulting in accurate bills that can be supported by GPS tracking data and timestamps.

    Improves customer communication - Your dispatch center will have the real time trip status updated and driver location available for any vehicle or driver. The real time data will significantly reduce customer hold times, and average talk time. In addition this information can be sent to customer's mobile device when the driver is on site or circling the area along with the drivers contact information.

    Improves workflow - This solution can be designed to handle the most complex processes in a streamlined way. All of the workflow has been carefully designed and planned to work with the way you operate your business or based on best practice workflow methods. This approach allows your dispatchers and support teams to work more efficiently, handle more calls, and focus on servicing the customer.
    Product Features

    • Supports Multi Channel (Call Center, Web, Mobile, GDS, Corporate Booking Tools and Affiliate Reservations) Reservations
    • In-Vehicle Technology Integration - GroundPad, GroundSafety, GroundTrack
    • Utilizes GroundPad / Tablet Technologies with Credit Card Swipe, GPS Tracking and Navigation
    • Real Time Delivery, Confirmation, Ride Progression Status, Automated Closeouts
    • Dispatch Control Center - Auto-Dispatch/ Standard Dispatch / Affiliate Dispatch
    • Real Time Fleet Monitoring, FAA Flight Tracking, Traffic Monitoring & Rerouting
    • Pro-Active Notification of Delays, Tracking Customer / Driver Incidents & Resolution
    • Pro-Active Monitoring of Service Delivery
    • Web based Reports, Data Queries, Exports / Download of Activity, Online Receipts
    • Cloud based Disaster Recovery
    • Redundancy Operations with automated fail over
    • Schedule Management - Driver / Resource Scheduling
    • Built In Customer Satisfaction / Incident Management Tools
    • Flexible Pricing Rules / Workflow rules
    • Auto and Semi-Auto Trip Completion / Final Charges
    • Calculates Driver Payments
    • Invoicing / E-Invoicing / Automated Receipts
    • Reports & Dashboards
    • Great Plains / QuickBooks Integration


    SantaCruz is the first system to...

    • Screen pop profile, data saving 20 seconds per call
    • Utilize Windows 8 - Touch Screen User Interface
    • Tag in-vehicle video and voice recordings to the reservation
    • Capture, store & utilize GPS data throughout the trip and invoicing
    • Trigger Drive Status Events based on GPS events / locations
    • Offer real-time location / address validation
    • Offer Multi-Language, Currency, and Data/Time
    • Offer Paperless Vouchering, Invoices, & Payment Processing
    • Offer Universal Search
    • Automate the Dispatch Function
    • Deliver Auto Billing
    • Dynamic table structure to allow future changes to the data structure without GW involvement
    • Unlimited data elements (stops; contacts; special instructions; etc.)
    • Dynamic tiles for complete customization of entry screens
    • Incorporation of telephony / call records to the system
    • Incorporation of tagged video data to the reservation
    • Offer Paperless vouchers process
    • Offer Customizable Dashboards


    SantaCruz delivers SPEED AND AUTOMATION NEVER SEEN before in this industry. Handling thousands of reservations per minute. The transportation industry finally has a SOLUTION - that ties everything together with ALL the latest CUTTING EDGE TECHNOLOGY.

    Completely customizable!! All ground transportation companies are not the same. You never have to buy software that does not fit your needs. If you are going to pay for it, own it, set it up in a way that supports workflows.

     
    Server Configuration:
    • Windows Server 2003 or newer
    • 4GB of memory (minimum)
    • 120 GB Hard drive (minimum)
    • IIS 6 or newer
    • Access to an SMTP server to send emails (Exchange, Google, etc.)

  • This is Photoshop's version of Lorem Ipsum. Proin gravida nibh vel velit auctor aliquet.

    There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet.

    It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.

    Downloadable PDF
    Lower back office costs - All trip tickets, invoices, and payments can be automated. Tolls, stops, wait time, and parking can be automatically calculated at the completion of the ride. With our tablet solution, receive the customer's signature and automatically process the payment. No waiting on the driver's trip tickets to submit invoices and process payments.

    Improves chauffeur communication - With the purchase of GroundPad, your drivers will receive reservation and related information directly onto their tablet along with other critical dispatch communications. It enables the driver to provide real time status updates to the dispatch center eliminating the need for traditional voice updates. Enabling drivers with real time two-way communications and information such as reservation details, mapping, flight updates and electronic trip sheets generates measurable cost savings for the driver and back office personnel.

    Reduces dispatching tasks - GroundOnDemand automatically schedules drivers based on location or POD without manual intervention. This allows the systems to optimize rides based on fuel consumption, wait times, or other rules set up in the system.

    Fewer billing errors - Tolls, wait times, stops, and parking are calculated automatically by GPS data resulting in accurate bills that can be supported by GPS tracking data and timestamps.

    Improves customer communication - Your dispatch center will have the real time trip status updated and driver location available for any vehicle or driver. The real time data will significantly reduce customer hold times, and average talk time. In addition this information can be sent to customer's mobile device when the driver is on site or circling the area along with the drivers contact information.

    Improves workflow - This solution can be designed to handle the most complex processes in a streamlined way. All of the workflow has been carefully designed and planned to work with the way you operate your business or based on best practice workflow methods. This approach allows your dispatchers and support teams to work more efficiently, handle more calls, and focus on servicing the customer.
    Product Features

    • Supports Multi Channel (Call Center, Web, Mobile, GDS, Corporate Booking Tools and Affiliate Reservations) Reservations
    • In-Vehicle Technology Integration - GroundPad, GroundSafety, GroundTrack
    • Utilizes GroundPad / Tablet Technologies with Credit Card Swipe, GPS Tracking and Navigation
    • Real Time Delivery, Confirmation, Ride Progression Status, Automated Closeouts
    • Dispatch Control Center - Auto-Dispatch/ Standard Dispatch / Affiliate Dispatch
    • Real Time Fleet Monitoring, FAA Flight Tracking, Traffic Monitoring & Rerouting
    • Pro-Active Notification of Delays, Tracking Customer / Driver Incidents & Resolution
    • Pro-Active Monitoring of Service Delivery
    • Web based Reports, Data Queries, Exports / Download of Activity, Online Receipts
    • Cloud based Disaster Recovery
    • Redundancy Operations with automated fail over
    • Schedule Management - Driver / Resource Scheduling
    • Built In Customer Satisfaction / Incident Management Tools
    • Flexible Pricing Rules / Workflow rules
    • Auto and Semi-Auto Trip Completion / Final Charges
    • Calculates Driver Payments
    • Invoicing / E-Invoicing / Automated Receipts
    • Reports & Dashboards
    • Great Plains / QuickBooks Integration


    GroundOnDemand is the first system to...

    • Screen pop profile, data saving 20 seconds per call
    • Utilize Windows 8 - Touch Screen User Interface
    • Tag in-vehicle video and voice recordings to the reservation
    • Capture, store & utilize GPS data throughout the trip and invoicing
    • Trigger Drive Status Events based on GPS events / locations
    • Offer real-time location / address validation
    • Offer Multi-Language, Currency, and Data/Time
    • Offer Paperless Vouchering, Invoices, & Payment Processing
    • Offer Universal Search
    • Automate the Dispatch Function
    • Deliver Auto Billing
    • Dynamic table structure to allow future changes to the data structure without GW involvement
    • Unlimited data elements (stops; contacts; special instructions; etc.)
    • Dynamic tiles for complete customization of entry screens
    • Incorporation of telephony / call records to the system
    • Incorporation of tagged video data to the reservation
    • Offer Paperless vouchers process
    • Offer Customizable Dashboards


    GroundOnDemand delivers SPEED AND AUTOMATION NEVER SEEN before in this industry. Handling thousands of reservations per minute. The transportation industry finally has a SOLUTION - that ties everything together with ALL the latest CUTTING EDGE TECHNOLOGY.

    Completely customizable!! All ground transportation companies are not the same. You never have to buy software that does not fit your needs. If you are going to pay for it, own it, set it up in a way that supports workflows.

     

    GroundOnDemand

    Server Configuration:
    • Windows Server 2003 or newer
    • 4GB of memory (minimum)
    • 120 GB Hard drive (minimum)
    • IIS 6 or newer
    • Access to an SMTP server to send emails (Exchange, Google, etc.)

About Our Company

Since its founding, GroundWidgets has been on a mission to "passionately innovate and develop technologies that empower users to achieve operational excellence and workforce optimization"

  • GroundWidgets is an elite technology company driven and managed by founding pioneers and developers of the ground transportation industry. The company is exclusively focused on consultation and the development of modern applications harnessing the decades of generational experience and guidance by its founding leadership.

  • We understand that as a business, having trust and confidence in your technology provider is vital to the future growth and sustainability of your company. We strive to understand the needs and priorities of our users to enhance our business practices and develop the solutions that exceed their expectations. The team at GroundWidgets tackles complex business processes and develops applications to optimize these workflows to establish substantial improvements in your efficiency while enhancing the end-user and customer experience.

  • GroundWidgets consults leading ground transportation companies on issues of technology, strategy, organization, and operations. We blend creative thinking and strategic planning with user feedback and expert knowledge to continually develop the next generation of integrated services that tackle the toughest challenges facing the ground transportation industry.

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Our Location

210 Route 4E, Suite 211
Paramus, NJ 07652
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Phone: 201.693.4150 Support: support@groundwidgets.com Sales: sales.info@groundwidgets.com
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